Home > Everyday usability > Everyday Usability 24 – helpful error messages

Everyday Usability 24 – helpful error messages

First, apologies for being offline for nearly two months. Life kept me busy.
Below you see an error message from a computer in the library. If it is just the mail client that is not properly installed why posing this huge error message in the background at first?
There is much that can be improved in the provision of with error messages. A lot of them are one of the reasons why customers get angry. Why do error messages seldom apologize that the service is currently unavailable or that an error occurred? Further they should only display content relevant for the user, if there is nothing the user can do, then why not simply state that an error occured and will be fixed asap or that the user should contact a technican. I think this would contribute very much to a better dialogue between human and machine.

error message library computer

Advertisements
Categories: Everyday usability
  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: