Home > Everyday usability > Everyday Usability 28: Emotional error messages

Everyday Usability 28: Emotional error messages

There is a better as simply saying “Website not found” or writing cryptic error messages.

The website Wetransfer turns the usually frustrating experience of a “not found link” into a positive experience. Look at the examples below. Interestingly all the error message do not give the user a feeling of “guilt”. The messages take guilt away from the user, either in the way of apologising for the error or a funny note. Beside the thoughtful message and the funny image to relive mood there are different versions of the message. Instead of being frustrated it keeps you clicking to search for other versions of the error message. I wish there would be more of error messages of this type.

emotional error messageOr this from Duolingo:

Emotional Error Message DuolingoI have been pointed to another nice emotional example of an error message:
kongregate error messageDevelopers should keep in mind how to design an error message, but nevertheless to give the user a good user experience. I stumbled, by own experience, over a bad example. It happened when I wanted to log into ScienceDirect (see screenshot below). It seems there was a technical problem, nothing a user of the website can do about. Why not use the headline: “A technical problem occurred”, instead of shibsp:: …. I would assume that most users do not have the technical knowledge to understand the message, it is more confusing. Did I click something wrong?

Beside this the message contains a positive point. At least they put contact information to the site admin in the error message. It is a good thing to have a contact person in case the error occurs again.

example for not confusing error-messages

Categories: Everyday usability
  1. s.o.b.
    April 27, 2015 at 02:33

    Thanks very nice blog!

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